Privacy Policy Back To Home Page Terms Contact Us Find My Order







Terms of Service

GENERAL :

Although unlocking your phone is 100% legal in the UK and another regions. standards and laws may apply differently elsewhere in the world. It will be the buyers responsibility to comply with all local laws and standards for unlocking their device.

Important: If you are in the United States of America and own a phone that was purchased before January 26th, 2013 you may legally unlock it in accordance with the exemption to the Digital Millenium Copyright Act. (DMCA) Cell phone unlocking will now be illegal in The United States of America for any USA service provider cell phone that is purchased AFTER January 26th, 2013 -- unless you have permission to unlock from the service provider your phone is locked to.

We will not knowingly provide any unlocking services or support for any USA service provider cell phone or smart phone purchased after January 26th, 2013. We will not be held liable or responsible if you place an order for an unlock code or software for any USA service provider cell phone that was purchased after January 26th, 2013. By making a purchase at this website, you accept full responsibility for complying with all local, national, and international laws. we will not knowingly give any advice or provide any service to anyone who wishes to unlock a phone that was purchased from a USA service provider after January 26th, 2013 in The United States of America.It will be the buyers responsibility to comply with all local laws and standards for unlocking their device.

We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.

YOUR PHONE INFORMATION
It is integral to our service that you provide correct and accurate information relating to the handset you wish us to unlock. Ensure that the the IMEI number you proivide is correct it is important that you get your IMEI directly from your phone. Simply type *#06# into your mobile keypad. When Selecting Network, please choose Service Provider the phone is CURRENTLY LOCKED TO.
(DO NOT select the provider you intend to use, but the provider who has setup original restriction). Once an order is confirmed we cannot change phone details so please ensure details are correct before proceeding with your order.

REFUND POLICY
Refund will not be given for delays of less than 72 hrs in delivery of service once a confirmed code has been ordered. In cases when we have delivered a code and have verified the code against the details provided we reserve the right to seek further evidence to support any customer claim that the code proivded did not remove the network lock from their mobile phone.

If you have provided incorrect phone information this is not grounds for a refund if we have confirmed the code and began the order process. In cases where your phone cannot be unlocked because you have previously entered too many incorrect codes to the handset before ordering we will not provide a refund.Refunds will be done via the payment method you used we charge no fee for processing a refund.

CANCELLING AN ORDER
Once you have placed an order for your unique unlock code for your phone you CANNOT cancel the confirmed order. This is becuase each code is unique and personalized to your phone only.

TIME TO DELIVER UNLOCK CODES
Any delivery time we state is an estimate only. Codes can take varying timescales to be calcualted and delays, while rare, do happen. We always aim to deliver your unlock code within 24 hours. In many cases the code may take longer than this to provide. We ask that customers allow 24 hours before contacting us. Codes are unique and personalised items and our money back guarantee does not apply to delays in delivery if the service is delivered later than expected.

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We will never collect sensitive information about you without your explicit consent. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If you have any questions/comments about privacy, please do not hesitate to contact us via support@cellunlockstore.com